Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

Email us first. Contact info@ascendsupplies.net within 30 days of receiving your order. Include your order number and the reason for return.
Get your return instructions. Our team will reply within 48 hours with the correct return address, return shipping label and step-by-step instructions for your order. Please wait for these instructions before shipping anything back — items sent back without authorization may not be refundable. Items must be unused, in original condition, and in original packaging.
Receive your refund. After we receive and inspect your return (usually within 3 business days), we'll issue your refund to the original payment method within 5 business days. Depending on your bank, it may take an additional 5–10 business days to appear on your statement. We'll email you when the refund is processed.

Who Pays for Return Shipping

Change of mind: Customers cover return shipping. Original shipping costs are non-refundable.
Damaged, defective, or wrong item: We cover return shipping and send a replacement or full refund at no cost to you. Email us within 3 days of delivery with a photo of the issue, and we'll make it right.

Order Cancellations

Orders can be cancelled for a full refund before they ship. Once an order has shipped, please use the return process above.

Non-Returnable Items

Items that have been used or show signs of wear
Products returned more than 30 days after delivery
Items missing original packaging or components

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.